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Resolved
The low position had $6 minimum difference. Please help.
Object
XM XM
Issue

Severe Slippage

Requirement

2020031827311524118

Amount

$10,000(USD)

Time

30day21hour

Mediation Progress
Resolved
YIXISHANGCUN,YONGBUYANQI
Reply
XM
Dear customer, to begin with, thank you for choosing and supporting XM forex platform! Your XM MT4/MT5 account number is 251007076. As for your complaint, XM provides customers with floating spreads instead of fixed ones, which means that they vary with the fluctuation of the forex market. Therefore, market offers at that time should be based on. Please provide us with your trading products and the information on problematic order numbers in detail. As such, we can make the detailed verification for you. Thank you for your cooperation. If you have any questions, please resort to XM official website, https://www.xm-intl.com/cn/, in time and contact the customer service by clicking [online customer service] in the top right corner. XM is glad to help you 24 hours a day from Monday to Friday online. We are grateful for your support for and understanding of XM! Thank you!

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