Resolved
mt4 standard account automatically opens a position
Object 
Exness
Issue
Others
Requirement
explain
Amount
$0(USD)
Time
43day16hour
Mediation Progress
Hong Kong 2024-03-27
Resolved 
HAOYUNGE
HAOYUNGECyprus 2024-02-26
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
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Sensitive information
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Hong Kong 2024-02-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-02-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-02-12
Start Mediation HAOYUNGE
HAOYUNGEThis morning I opened the market and took a look. All the gold orders in my hand were short. Then I went to play with my mobile phone. When I looked again, I found it inexplicably opened a long order. I definitely didn’t open the position myself, and there was no accidental touch. There is no EA on the computer, and the following signal does not open a long order. This is already the fifth time. The first three times I thought it was because I accidentally opened a position or my password was leaked, and I even changed my password. This time today it was definitely not me doing it. When I asked the official, they said that I placed the order myself because of the IP address. I swear to God that it is definitely their problem. This is a scam platform.
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