Resolved
The principal and profit cannot be withdrawn, and the backstage is closed.
Object 
Eightcap
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$11,692(USD)
Time
35day13hour
Mediation Progress
Hong Kong 2023-12-14
Resolved 
DaXing
DaXingAustralia 2023-11-14
Reply Eightcap
The specialist has called the customer. Please contact the customer service support by email at global@eightcap.com, if you have any question. Thank you.
Reply
Hong Kong 2023-11-09
Supplemental Materials DaXing
DaXingI have contacted the platform by email for many times, but get no reply.
Supplemental Materials
Hong Kong 2023-11-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-09
Start Mediation DaXing 
DaXingMy name is Yang Daxing, and my account number is 80005767. I deposited US$5,500, which is equivalent to RMB 18,218+21,802. On September 27, 2023, I applied to withdraw US$5,200 to my bank card, but to this day I still have not received any payment (including my principal). I want to discuss with eightcap, but there has been no reply from the company. The password cannot be changed or logged in in the background. MT4 login shows that the account is invalid, please help me.
Start Mediation
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