Unable to withdraw-Eightcap-Rights Protection Center-WikiFX

WikiFX, as an independent third-party information service platform, is dedicated to providing users with comprehensive and objective broker regulatory information services. WikiFX does not directly engage in any forex trading activities, nor does it offer any form of trading channel recommendations or investment advice. The ratings and evaluations of brokers by WikiFX are based on publicly available objective information and take into account the regulatory policy differences of various countries and regions. Broker ratings and evaluations are the core products of WikiFX, and we firmly oppose any commercial practices that may compromise their objectivity and fairness. We welcome supervision and suggestions from users worldwide. To report any concerns, please contact us: report@wikifx.com

Global Broker Regulation & Inquiry App

Broker Search

English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download

Home -

Rights Protection Center -

Eightcap -

Safeguarding Rights Detail -

Resolved

Unable to withdraw

Object

Eightcap

Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$1,916(USD)

Time

16day22hour

Mediation Progress

Hong Kong 2022-10-30

Solved after user's confirmation

NIGULASI24495

Hong Kong 2022-10-28

Supplemental Materials

NIGULASI24495

They directly closed my conversation without any reasons and solutions. And there's nothing I can do but waiting.

Supplemental Materials

Hong Kong 2022-10-28

Supplemental Materials

NIGULASI24495

I submitted all the necessary materials including the bank statement, but they still kept delaying with the same excuse, and nobody replied.

Supplemental Materials

Hong Kong 2022-10-26

Supplemental Materials

NIGULASI24495

The platform delayed customer's withdrawal for one month with an excuse and deleted the bad comments. They always give the same replies when I communicated with them. There was no one reply for over a dozen of days' mediation. WikiFX said that I would receive a reply within 7 days, but I just got the fake reply, which is reasonable?

Supplemental Materials

Hong Kong 2022-10-24

Supplemental Materials

NIGULASI24495

They have delayed my withdrawal application for one month, with a range of excuses, even cancelling my bad comments on the broker.

Supplemental Materials

Hong Kong 2022-10-21

Supplemental Materials

NIGULASI24495

They said so over a dozen of days ago. As of now, they still keep delaying the withdrawal.

Supplemental Materials

Hong Kong 2022-10-21

Supplemental Materials

NIGULASI24495

Please give me a reply, no matter WikiFX customer service or EightCap customer service. It has been 8 days since the meditation.

Supplemental Materials

Hong Kong 2022-10-20

Supplemental Materials

NIGULASI24495

It has already been 20 days, and they always explained it away with the same excuse every time when I contacted them. I hope you would be careful with platforms. Is such a platform entitled to be listed? Please do not recommend this kind of brokers so that we will have less troubles. A broker who claimed to run for over a dozen years can not guarantee a normal withdrawal. And the customer service makes auto replies like robot.

Supplemental Materials

Hong Kong 2022-10-20

Supplemental Materials

NIGULASI24495

Please WikiFX helps me. The message has been read, but nobody contacted me. Although I communicated with them, they kept delaying the problem.

Supplemental Materials

Australia 2022-10-19

Eightcap

The relevant staff has coped with your complaint.

Hong Kong 2022-10-17

Supplemental Materials

NIGULASI24495

I have sent the bank statement, but they kept delaying by fooling me. I have been waiting for 19 days since the withdrawal.

Supplemental Materials

Hong Kong 2022-10-14

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2022-10-14

Verified

WikiFX Mediation Center

Verified

Hong Kong 2022-10-13

Start Mediation

NIGULASI24495

It's unable to withdraw from. I applied for a withdrawal of USD 1,916.66 on September 29, and the amount was deducted from the account after their approval on 30th, but by October 13, I haven't received the money. I contacted the CSR thousands of times and they just find all kinds of excuses. Later, they just closed the customer service channel, and only AI replied to my emails.

Start Mediation

Statement：

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

Regulated

Eightcap

Eightcap Global Limited

https://www.eightcap.com/

7.89

Score

15-20 yearsRegulated in AustraliaRegulated in United KingdomRegulated in Cyprus

7.89

Score

EightCap gapped with malicious slippage

China

Unable to withdraw

China

To view more

Please download WikiFX APP