Resolved
The spread is very large, leading to liquidation
Object 
FOREX.com
Issue
Severe Slippage
Requirement
2020031816211517242
Amount
$200(USD)
Time
109day1hour
Mediation Progress
Hong Kong 2022-10-21
Resolved 
FX3326811542
FX3326811542United States 2022-09-21
Reply FOREX.com
The problem has been recorded, please call the account manager for help.
Reply
Hong Kong 2022-07-30
Supplemental Materials FX3326811542 
FX3326811542The platform still tried to shirk its responsibility by sending an email that the position was closed coercively because of an insufficient margin. And they also did not refund the money required. The problem was largely caused by the large spreads provided by FOREX.com. A spread up to 350 exceeds significantly the normal level, and even a potential spread occured in a holiday is beyond the general expanding range too. Thus the large spread equates to that the platform embezzles customer's money maliciously.
Supplemental Materials
Hong Kong 2022-07-04
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-07-04
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-07-04
Start Mediation FX3326811542 
FX3326811542From June 17th to 20th, during the holidays and when the market opened, the spread was expanded to an exaggerated large, which was more than 10 times the normal (355 pips), which caused several orders that had been locked in the position to cross the position. The follow-up call to the customer service on the phone did not solve it, but I just called to send an email, and later said that the customer manager called back and did not receive the call, and the matter has not been resolved until now.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
Forex.com platform maliciously modified the spread of XAUUSD, resulting in stop loss and close without stop loss
China
Next
It has been three days and my money has not been withdrawn
China
To view more
Please download WikiFX APP
