Resolved
The orders are automatically closed for unknown reason
Object 
ZFX
Issue
Others
Requirement
2020031816211517242
Amount
$3,300(USD)
Time
49day21hour
Mediation Progress
Hong Kong 2022-07-08
Resolved 
FX8361831952
FX8361831952United Kingdom 2022-06-08
Reply ZFX
Dear customer, customer service has checked and followed up the case in terms of your complaint. If you have any questions, please contact our customer service. 24h online customer service hotline 400 842 4611, email: customercare@zfx.com
Reply
Hong Kong 2022-05-19
Supplemental Materials FX8361831952 
FX8361831952Three stop loss orders at 22:01:06, April 14th, 2022, order: 67384037; order: 67482230; order: 67425362. Four stop loss orders at 21:58:27, May 17th, 2022, order: 71323383; order: 71391843; order: 71522245; order: 72097570. I deposited 5,100 US dollars in the morning of May 17th.
Supplemental Materials
Hong Kong 2022-05-20
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-05-20
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-05-19
Start Mediation FX8361831952 
FX8361831952From the 5th to the 18th, the order will be automatically closed for unknown reason and the loss will be 2,000 US dollars. (There are enough funds in it, in order to prevent stop loss, deposit 5,000 US dollars on the day, and automatically stop loss of 2,000 US dollars in the evening) Order: 71323383 Order: 71391843 Order: 71522245 Order: 72097570 On April 14th, the order for no name was automatically closed and lost. $1300. (In the case of sufficient funds) Order: 67384037 Order: 67482230 Order: 67425362 The total loss is 3300 US dollars, and I have not received any reminders, and there is no clear solution to the customer service. Please the relavant department to check the situation and give a reasonable solution
Start Mediation
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