Do not allow to withdraw-XM-Rights Protection Center-WikiFX

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Home -

Rights Protection Center -

XM -

Safeguarding Rights Detail -

Resolved

Do not allow to withdraw

Object

Issue

Unable to Withdraw

Requirement

2020031880011651849

Amount

$125,930(USD)

Time

30day1hour

Mediation Progress

Japan 2022-06-13

Solved after user's confirmation

FX1361486412

Japan 2022-06-02

Supplemental Materials

FX1361486412

I have not received a reply for around a week to data. Please tell me what's going on now, and call me back. Thank you!

Supplemental Materials

Sensitive information

This content involves sensitive information, so it's hidden by WikiFX

United Kingdom 2022-05-30

Dear customer, first of all, thank you for your support to us. We find that you registered your trading account as a Japanese user. As we talked about it before, you should send an email to the relevant official department in Japan or visit the official website in Japan and click into the Online Customer service at the upper right corner of the page for help, and put forward your requirements. XM Trading supports online manual customer service and we are so happy to help you with it. Thank you again.

United Kingdom 2022-05-27

Please contact the platform customer service for help.

Japan 2022-05-26

Supplemental Materials

FX1361486412

XM said that an investigation on fund resource will be conducted according to item 5, clause 28 of the contract. But after reading it, I find that the investigation based on fund resource is only available for the deposit and withdrawal by credit as per the item 5. So far, all the money deposited and withdrawn has been remitted by banks. So I believe that you don't have the right to investigate the money resource. And XM also mentioned that the contract would be terminated if the information submission is rejected. If the contract is cancelled, will all the deposit be returned? Can you help me with the communication and call me back. Thank you.

Supplemental Materials

Japan 2022-05-25

Supplemental Materials

FX1361486412

I have already sent an email to meet, but they didn't reply. Could you do me a favor about the communication? I would like to flight to Cyprus to submit the material in person. Please call back, thank you.

Supplemental Materials

Japan 2022-05-23

Supplemental Materials

FX1361486412

I have prepared all the materials. But due to personal privacy, I don't want to upload them on the internet. Can you please ask someone from XM company to collect the material face to face？I'm looking forward to your call. Thank you.

Supplemental Materials

Hong Kong 2022-05-16

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Hong Kong 2022-05-16

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WikiFX Mediation Center

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Japan 2022-05-14

Start Mediation

FX1361486412

On the ground of investigation of fund source, they deny the withdrawal. They still require more document after submitting document.

Start Mediation

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Regulated

Trading Point of Financial Instruments UK Limited

https://www.xmtradecenter.net/?prln=1

9.04

Score

10-15 yearsRegulated in AustraliaRegulated in CyprusRegulated in Belize

9.04

Score

Serious slippage for xm. It does not reach the stop loss position. No conscience, no recognition at all

China

Induce to open account and ask for trading password, and maliciously liquidate the account

China

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