Dear customer, first of all, thank you for your support to XM. In terms of your complaint related to the XM MT4/MT5 account 29082475, we have reported it to the relevant department for further checking at the first time and made the replied in the following: first, we are very serious about your problem, so our specialist tried to reach you by telephone and WeChat, but failed. In order to provide customers with more stable and quality services, we add a new domain name besides the current one being used. Therefore you can visit the following links, website - https://www.xmsite.site/cn/ ; VIP - https://my.xmsite.site/cn/member/login. Browsers like IE, Google, or FireFox are recommended. Please do not use 360, QQ or Baidu which are likely to block our official webside. If you choose to submit withdrawal application with the above mentioned VIP link？Thank you. Meanwhile, please feel free to visit XM official website https://www.xmsite.site/cn/, and click the Customer Service in the upper right corner for help, if you have any question. Or you send your contact information to chinese.support@xm.com, and the customer service specialist will help you as soon as possible once receiving your email. XM provides 24h online customer service Monday to Friday, and very pleased to help you. Thanks again for your understanding and support to XM.

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