Dear customer, thank your for choosing XM and your support! Your trading account MT4/MT5 is 42271385. In terms of your complaint, we have already report it to the related department and got the following replies: it's plain to see that your trading mode has violated the terms and regulation of trading bonus without deposit. Besides, after checking we found that you had used the same trading information (including but not limited to IP address) with other users who received trading bonus without deposit. Attached is the related terms for your information. Agency/Party is prohibited from engaging in "Trading bonus mode without deposit"; if anyone who engages in "Trading bonus mode without deposit" has the same registration information and/or trading data (including bu not limited to ID) of other users, XM reserves the right to cancel promptly their qualification. Although the practice mentioned above violates the rules, XM is determined to maintain a mutual friendly business relationship. However, the profits and losses of your account are invalid and will be deducted immediately. Meanwhile, you will have no access to the "trading bonus mode without deposit". If you can still have the above bonus due to the technical or individual error, we also reserve the right to cancel all the profits and losses in your account immediately because of invalidity. At the same time, the terms are covered by the laws document at XM official website. Visit the site to check the terms https://www.xminternational.direct/cn/legal-documents. This is our final decision which is available for all the users. We reserve the right to terminate promptly our business relationship without any warn in advance if finding any violation of trading terms. Thanks again for your understanding and supports to XM!

It cheated users. Unable to withdraw profits.