WikiFX, as an independent third-party information service platform, is dedicated to providing users with comprehensive and objective broker regulatory information services. WikiFX does not directly engage in any forex trading activities, nor does it offer any form of trading channel recommendations or investment advice. The ratings and evaluations of brokers by WikiFX are based on publicly available objective information and take into account the regulatory policy differences of various countries and regions. Broker ratings and evaluations are the core products of WikiFX, and we firmly oppose any commercial practices that may compromise their objectivity and fairness. We welcome supervision and suggestions from users worldwide. To report any concerns, please contact us: report@wikifx.com
Global Broker Regulation & Inquiry App
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download
Resolved
Fake Candlestick
Object
XM XM
Issue

Others

Requirement

2020031827311524118

Amount

$0(USD)

Time

37day19hour

Mediation Progress
Resolved
FX5089824183
Reply
XM
Dear customer, first of all thank you for choosing and trusting XM! Your XM MT4/MT5 account number is: 61972377, you have reported that the K-line diagram of the platform is false. For this reason, we will feed back to the relevant department as soon as possible, conduct a detailed investigation, and give the following reply. First of all, XM is a sell-off mode, and all customer orders are traded at market prices. We have checked that the K line on March 14 is marked in your screenshots. Due to the change of seasons, daylight saving time is about to begin, and the trading hours of some commodities will be affected accordingly between March 14 and March 26. The GBPUSD and USDCNH you mentioned are both foreign exchange commodities. Foreign exchange commodities will open ahead of schedule on March 14th. The market opening time is 23:05 platform time. The K-line chart shows platform time. Therefore, There is a market quote from platform time 23.05 March 14th to 00: 00 on the 15th, so the quote will also be displayed in the candlestick chart. For the important notice of commodity trading hours affected by daylight saving time, we have also announced it in the [Company News] on the official website on March 11, 2021. We also provide you with a corresponding link for your reference: https://www.xmtrader .net/cn/important-notification-2021-daylight-savings-105021. If you have any questions, please feel free to contact XM official website online customer service for consultation. To contact customer service, please go to XM official website https://www.xmtrader.net/cn/ and click on the upper right corner to contact customer service, provided by XM 24 hours online customer support from Monday to Friday, we are very happy to serve you. Thank you again for your support and understanding of XM! Thanks!

Reply

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
FX5089824183
The Fig 1 is about GBP/USD. The second Fig is about USDCNY. And there are many other things

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Please download WikiFX APP

Select Country/Region
  • Hong Kong

  • Taiwan

    tw.wikifx.com

  • United States

    us.wikifx.com

  • South Korea

    kr.wikifx.com

  • United Kingdom

    uk.wikifx.com

  • Japan

    jp.wikifx.com

  • Indonesia

    id.wikifx.com

  • Vietnam

    vn.wikifx.com

  • Australia

    au.wikifx.com

  • Singapore

    sg.wikifx.com

  • Thailand

    th.wikifx.com

  • Cyprus

    cy.wikifx.com

  • Germany

    de.wikifx.com

  • Russia

    ru.wikifx.com

  • Philippines

    ph.wikifx.com

  • New Zealand

    nz.wikifx.com

  • Ukraine

    ua.wikifx.com

  • India

    in.wikifx.com

  • France

    fr.wikifx.com

  • Spain

    es.wikifx.com

  • Portugal

    pt.wikifx.com

  • Malaysia

    my.wikifx.com

  • Nigeria

    ng.wikifx.com

  • Cambodia

    kh.wikifx.com

  • Italy

    it.wikifx.com

  • South Africa

    za.wikifx.com

  • Turkey

    tr.wikifx.com

  • Netherlands

    nl.wikifx.com

  • United Arab Emirates

    ae.wikifx.com

  • Colombia

    co.wikifx.com

  • Argentina

    ar.wikifx.com

  • Belarus

    by.wikifx.com

  • Ecuador

    ec.wikifx.com

  • Egypt

    eg.wikifx.com

  • Kazakhstan

    kz.wikifx.com

  • Morocco

    ma.wikifx.com

  • Mexico

    mx.wikifx.com

  • Peru

    pe.wikifx.com

  • Pakistan

    pk.wikifx.com

  • Tunisia

    tn.wikifx.com

  • Venezuela

    ve.wikifx.com

United States
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com